Who are we seeking to join our team?
Client is seeking an experienced "Service Coordinator" for its Vaughan office.
You will contribute to the team by performing the following:
Process and manage customer orders to completion – order entry, order coordination (internally and with our vendors), and ensure prompt customer communication
Process broadband pre-qualification checks
Work with existing customers to build strong relationships
Ensure customer satisfaction by making sure Customer Promise Dates are met
Handle customer inquiries promptly and escalate issues to management as needed
Work with other departments to ensure trouble tickets are resolved
Problem solving
Perform other duties as required
What do you bring to the team?
High School diploma and/or equivalent experience
Technical degree or diploma and a general understanding of Internet connectivity services (DSL, Cable, Wireless), Web Hosting, Cloud Computing, and/or project management is a definite asset
Minimum 3 years of experience in a customer service-related role required, preferably in a technology-related industry
Strong customer focus with a commitment to providing exceptional customer service
Strong commitment to deadlines and work ethic – taking accountability and ownership to overcome roadblocks to ensure Customer Promise Dates are met
Ability to thrive in a challenging, demanding, and rapidly changing environment without close supervision
Ability to work cooperatively and effectively with fellow team members, clients and other internal departments
Flexibility to adapt and accept various tasks to ensure the overall team objectives are met
Detail-oriented with an appreciation for processes and process improvements
Desire and interest in pursuing a long term career in the technology industry
Excellent organizational skills with a strong ability to prioritize
Excellent written and verbal communication skills
Strong computer skills, including Microsoft Office programs (Word, Excel, Outlook etc.)
Prior experience using an order entry management database, a trouble ticketing system, and/or a client relationship management system (e.g. Microsoft CRM) is an asset
Nice to Have
Bilingual (English/French)
Account Management experience