We'll handle CX—you focus on everything else.

CygniSoft offers comprehensive outsourcing solutions for customer service-related tasks, providing a seamless experience for businesses looking to enhance their customer support operations. Here are the essential services we provide:

We’ll onboard along with you.

  1. Calendar Management: We manage schedules, appointments, and meetings efficiently to ensure smooth coordination for your business.

  2. Data Entry and Data Nurturing: Our team accurately and efficiently handles data entry tasks, ensuring your databases are up-to-date and well-maintained.

  3. Inbound and Outbound Calls: We manage customer incoming calls and make outbound calls for various purposes, such as customer surveys or follow-ups.

  4. Email and Chat Correspondence: Our team manages email inquiries and responds to customer queries promptly and professionally. We also handle live chat support for real-time customer interaction.

  5. Social Media Management: We handle postings across social media platforms, engage with customers, and address inquiries and comments online to enhance your brand's presence.

  6. Administrative Tasks: We assist with various administrative tasks, such as document preparation, report generation, and general office support.

  7. Manage Filing Systems and Organize Documentation: We organize and manage filing systems to ensure easy access to essential documents and information.

  8. Confidential Information Handling: We adhere to strict confidentiality protocols to securely handle sensitive employer and client information.

By outsourcing customer service-related work to CygniSoft, businesses can focus on their core operations while ensuring their customers receive exceptional support and service.

Solutions crafted to fit you

Every solution we craft is unique because it’s specifically tailored to your business's needs. What they all have in common is highly engaged team members who are supported by a robust internal culture and resources and top-notch industry expertise.

  • When you’re just starting, you need to stay nimble. We offer flexible options that work for any volume, and our standard 30-day rolling contract means you’re never locked in.

  • It’s never too early to start thinking about CX, and with a 1 FTE minimum, you can get started even if your support volume is still tiny.

  • With offices strategically placed around the world, we deliver accurate 24/7 coverage so you can offer your customers support whenever they need it.

  • We’re building an active and educational community of CX practitioners.

  • 24/7, 365 Global Teams: Offshore, Nearshore, and Onshore options, SMS, Email, Phone, Chat and more. Scale up and down as needed.

Outsourcing to CygniSoft can provide businesses with numerous benefits, giving them a competitive edge in today's fast-paced market. Here are some key advantages of outsourcing and how it can benefit potential clients:

  1. Cost Savings: Outsourcing allows businesses to reduce costs associated with hiring and training employees and overhead costs such as office space and equipment. This can result in significant cost savings for businesses.

  2. Scalability: Outsourcing allows businesses to scale their operations up or down quickly in response to changing market conditions or business needs. This flexibility can help companies to stay agile and competitive in a dynamic market.

  3. Access to Specialized Skills: Outsourcing provides businesses with access to a diverse talent pool, allowing them to tap into specialized skills and expertise that may not be available in-house. This can help companies to deliver high-quality products and services more efficiently.

  4. Focus on Core Business Functions: Outsourcing non-core functions allows businesses to focus their time and resources on core business activities, such as product development, marketing, and customer service. This can lead to increased productivity and profitability.

  5. Improved Efficiency and Productivity: Outsourcing can help businesses improve efficiency and productivity by allowing them to delegate tasks to specialized service providers who can perform them more efficiently. This can result in faster turnaround times and higher-quality outputs.

  6. Risk Mitigation: Outsourcing can help businesses mitigate risks associated with certain functions, such as compliance, security, and technology obsolescence. Outsourcing providers are often better equipped to handle these risks, reducing businesses' burden.

By outsourcing certain functions, businesses can gain a competitive edge by reducing costs, improving efficiency, accessing specialized skills, and focusing on core business functions. This can help enterprises to stay ahead in today's competitive market.

Technical support that knows your product inside and out.

Empathy driven

We encourage and train for empathy as much as we do technical aptitude for frustration-free troubleshooting.

Tailored teams

We find product-aligned associates who love to get into the details and drive customer retention with  on-brand engagement.

24/7 support

With 24/7 support from around the world, your customers won’t have to wait for answers.

"We know we are in good hands with CygniSoft. Their leadership is top-notch, and they have experts working on our problems. With CygniSoft, we've scaled our operations at a very reasonable cost. I can't say enough good things about the partnership." Director of Customer Experience- Metro Supply