Course Overview – Microsoft Dynamics 365 CRM & Power Platform
Master the integration of Microsoft Dynamics 365 CRM and the Microsoft Power Platform. This course is designed to take you from a functional beginner to a confident technical professional capable of building custom, low-code business applications that solve real-world enterprise problems.
You will gain hands-on experience with Dynamics 365, Power Apps, Dataverse, and Power Automate, preparing you for modern CRM and Power Platform roles in enterprise environments.
Pre-Requisites
Basic Requirements:
- Understanding of business processes (Sales, Marketing, Customer Service)
- Familiarity with Microsoft 365 tools (Excel, Outlook, SharePoint)
- Basic computer skills such as navigating software and managing files
For Advanced Topics (Helpful but Not Mandatory):
- Basic exposure to JavaScript or C#
- Introductory knowledge of databases or data structures
What You Will Learn
- Dynamics 365 Core: Sales, Customer Service, and Marketing modules
- Power Apps: Build Canvas Apps and Model-Driven Apps from scratch
- Dataverse: Manage tables, relationships, environments, and data security
- Power Automate: Create automated workflows to streamline business processes
- Security & Deployment: Environment management, solution packaging, and role-based access
- Customization & Automation: Business rules, workflows, plugins, and process automation
Dynamics CRM Key Highlights
- Certification guidance for PL-200, MB-210, and MB-230
- CRM setup, security roles, and data management
- End-to-end CRM training covering Sales, Marketing, and Customer Service
- Hands-on experience with custom tables, forms, views, and scripting
- Automation using Workflows, Plugins, and Power Automate
- Design low-code applications using Power Apps
- Job-ready skills for roles such as CRM Consultant, Administrator, or Developer
Career Path
Graduates of this program typically move into roles such as:
- Dynamics 365 Consultant
- Power Platform Developer
- Business Systems Analyst
Average industry salaries range from $85,000 to $130,000 CAD, depending on experience and role.
Frequently Asked Questions
Who can join this training?
Anyone can join. This course is ideal for freshers, working professionals, sales executives, and CRM learners. Basic computer knowledge is sufficient.
Is prior experience required?
No. The course starts from the fundamentals and explains concepts using real-world business scenarios.
Does the course cover the latest Dynamics 365 updates?
Yes. The training follows the latest Microsoft Dynamics 365 CRM features and current industry best practices.
Will I get hands-on experience?
Yes. The training includes practical labs, real-time use cases, and live demonstrations to help you gain job-ready skills.
Will I receive support after completing the course?
Yes. You’ll receive career guidance, interview preparation assistance, and access to recorded sessions for revision.