Who are we seeking to join our team?

Client is seeking an experienced "Service Coordinator" for its Vaughan office.

You will contribute to the team by performing the following:

• Process and manage customer orders to completion – order entry, order coordination (internally and with our vendors), and ensure prompt customer communication

• Process broadband pre-qualification checks

• Work with existing customers to build strong relationships

• Ensure customer satisfaction by making sure Customer Promise Dates are met

• Handle customer inquiries promptly and escalate issues to management as needed

• Work with other departments to ensure trouble tickets are resolved

• Problem solving

• Perform other duties as required

What do you bring to the team?

• High School diploma and/or equivalent experience

• Technical degree or diploma and a general understanding of Internet connectivity services (DSL, Cable, Wireless), Web Hosting, Cloud Computing, and/or project management is a definite asset

• Minimum 3 years of experience in a customer service-related role required, preferably in a technology-related industry

• Strong customer focus with a commitment to providing exceptional customer service

• Strong commitment to deadlines and work ethic – taking accountability and ownership to overcome roadblocks to ensure Customer Promise Dates are met

• Ability to thrive in a challenging, demanding, and rapidly changing environment without close supervision

• Ability to work cooperatively and effectively with fellow team members, clients and other internal departments

• Flexibility to adapt and accept various tasks to ensure the overall team objectives are met

• Detail-oriented with an appreciation for processes and process improvements

• Desire and interest in pursuing a long term career in the technology industry

• Excellent organizational skills with a strong ability to prioritize

• Excellent written and verbal communication skills

• Strong computer skills, including Microsoft Office programs (Word, Excel, Outlook etc.)

• Prior experience using an order entry management database, a trouble ticketing system, and/or a client relationship management system (e.g. Microsoft CRM) is an asset

Nice to Have

• Bilingual (English/French)

• Account Management experience