HOW TO DEAL WITH DIFFICULT STAKEHOLDERS?

Ever been through these questions?

1. “This isn’t what we wanted!”

2. “No, you have to do it this way.”

3. “When it fails, don’t say I didn’t warn you.”

4. “We won’t change just because you have something new now.”

Never? Don’t worry you will soon. This just means you should be ready with strategies for dealing amicably with them, and for continuing to work on the project despite possible roadblocks.

Learn from the CygniSoft's expertise in dealing with tough stakeholders. Here is an important reminder and four tips to help you survive difficult stakeholders in the future — no matter what they do — and turn the situation around for the good of the project.

An Important Reminder: Don’t Burn Bridges

Always keep reminding yourself that stakeholders also want the project to succeed. However, their stance may change as the project proceeds. There will be days when they will support you, and the next day they might argue when work isn't being done in a particular way. Know that they are not switching sides- in the end, it is project success and not a war between YOU vs THEM.

Don’t take resistance personally and remember that business is a business. No matter what, you cannot burn your bridges and dismiss the difficult ones just because they like they’re blocking your work from getting done. You should find a way to work with them (or around them) and defuse the situation.

Now with that important bit over, let’s get to the tips for dealing with those people you love to hate.

SOME OF THE STRATEGIES FOR DEALING WITH DIFFICULT STAKEHOLDERS

1. IDENTIFY AND KEEP THEM CLOSE

This should be an ongoing action on your part. Like we say, an active champion might become a roadblock overnight. But if you’re monitoring your stakeholders’ email messages or comments on the latest status reviews, you’ll know when the tide is turning. In fact, ensuring communication channels are always open may even serve to head off some possible negativity.

2. LISTEN TO WHAT THEY ARE SAYING

Don’t close off communication channels just because you don’t like what you’re hearing. Try to see where they’re coming from and put yourself in their shoes. This way, you can better understand their motivation and goals.

Put efforts into understanding their point of view. And if what they’re saying is frustrating, ask yourself: Are their needs opposed to your project’s objectives? Do they simply want things done a different way? See if you can meet on common ground.

3. HAVE an ONE-ON-ON MEETING

Find a way to meet with difficult stakeholders individually. This way they don’t feel like they’re being put on the spot with other stakeholders as an audience — it might help take them off the defensive so you can communicate calmly. It’s important to take this time to get their viewpoint and what they feel could be a solution to the problem. Note: don’t just come out and ask why they aren’t supportive of your plan. Instead, ask an open-ended question about their opinion and how they feel the project is coming along.

4. DETERMINE THEIR MOTIVATIONS

The only way to come to a solution or even just to contain the situation is to figure out what’s causing their sudden resistance. Are they worried about going over the budget? Anxious that the project isn’t turning out exactly how they envisioned it? Are they answering to a board of directors perhaps, who may have a different point of view on the project? If you can help address the underlying motivations behind their resistance you might be able to create a win/win situation and continue, despite difficulties.

When you are able to successfully manage your stakeholders by listening to them and meeting their needs along the course of a project, then they will feel more comfortable being trusting and supportive of your methods. Your job then is to determine their motivations and expectations to create the best situation for everyone involved.

Have you ever dealt with a difficult project stakeholder? What did you do to diffuse the situation? Hit the comments and tell us your tales! We’d love to learn from you.